The 15 Worst Practices Web Hosting Companies Are Doing Right Now
1. They brag about having fast-performing servers when they’re actually painfully slow.
Bluehost, Godaddy, and Hostgator aren’t exempt from this problem. They’re really aggressive with their advertising. But you’ll be surprised to know how many people complain about their server performance, making them a not-so-good choice for businesses who want to cater to large volumes of traffic.
2. A really bad user interface that isn’t worth the service’s cheap value.
The purpose of UI is to make it easy for customers to do something in a timely and elegant manner. But if you’re experiencing a lot of errors and the page content doesn’t make any sense, or worse, if they don’t even have Cpanel, it just isn’t worth those few dollars that you’re saving.
Don’t know how to tell a good UI from a bad one? This post gives you a lot of great insight on how to spot the difference.
3. They take hours for you to get connected to someone to help you out on an issue.
Some hosting companies think that once their product is sold, it’s sold. They don’t prioritize managing customer concerns. In fact, they probably have low-cost call center representatives who aren’t even qualified to solve your problem. Imagine the frustration of waiting for an hour to chat or talk to someone, only to end up with zero satisfaction and no resolution.
4. They charge you for things you had no intention of buying.
Imagine being billed for a bunch of domains you don’t even want to renew. Of course, there’s a chance you agreed to it without you noticing because it’s buried deep within the fine print of their terms and conditions. But still, it would be good if they give you a heads up. Or at least getting a confirmation email before they start billing you would have been good.
Not used to reading the fine print? Check out this article that tells you how skipping reading the T&Cs can lead to bigger problems for your website in the long run.
5. They offer you unbeatable prices but make you regret it once you find out how crappy their server performance is.
Unless you don’t mind having a website that’s frequently down and the pages taking forever to load, cheap hosting just isn’t an option. Paying a couple of extra dollars for stable and quick hosting is the smart way to go if you’re serious about giving your visitors a good experience on your website.
6. They charge you a month earlier than mentioned without warning and then ignore you.
One below-the-belt move some hosting companies will pull on you is to charge you for something without you knowing. They may send you an email telling you about an optional service and include a “click here for more” link. And you, thinking it was harmless, click it… only to find out it was a buy now link. Next, you end up being debited for a service you don’t even want. Talk about a pain in the neck (and wallet).
7. When you run into trouble, they try to upsell you on a website builder promising that everything should work fine afterward.
It kind of makes you think that hosting companies want you to have a hard time just so they have an excuse to upsell you on something. Unfortunately, this is often the case, especially with free hosting services. The headaches you get from using their service are there for a reason, and it’s to convince you to pay to get rid of it.